Fees
All fees ,drugs and diets are subject to VAT at the current rate.Fees are calculated on the time/difficulty of a case,and according to the drugs,materials, cunsumables and diets used.A detailed fee note is available for every transaction.
Method of Payment
Payment is requested at each consultation/discharge or collection of your pet.
You may settle your account by Cash/Credit /Debit Card Switch/Solo/Mastercard/Visa
Supply Of Medicines.
We advise that clients phone at least 24 hours before requesting a repeat prescription of medicine for your pet . This allows the vet to review your pets records , and clinical condition, and authorise the nurse to dispense the medicine . Occasionally , we may not have the medicine in stock , but we will endevour to obtain them from our wholesalers the next working day (Monday to Friday).
The vet will also determine the interval between repeat prescriptions , and a veterinary check up of your pet
Estimates of Cost
We will happily provide a written estimate as the probable costs of a course of treatment.Please note thatthat this may be aproximate as often a pets illness may not follow a conventional course.
Settlement Terms
Treatment should be paid at the time of treatment/ collection of your pet, but should an account be sent , this should be settled within 14 days.
An additional reminder may be sent ,with an administration charge added, should a furher account be sent.
After due notice to you the client,overdue accounts will be referred to our Debt Collection Agency,and further charges will be levied in respect of costs incurred in collection of the debt.Any cheque returned by our Bank as unpaid will result in the original account being restored and further charges added in respect of bank charges & administrative costs.
Inability to Pay
If for any reason you are unable to settle your account as specified,we ask you to discuss the matter with a membr of staff a.s.a.p.
Please note that instalments /part payments can only be sanctioned by R.Lydon
Pet Health Insurance
We strongly support Pet health insurance to cover unexpected illness or accidents.
Please note it is your responsibility to settle your account with us , and reclaim your fees from your insurance company.
With Certain insurance companies we will process direct claims with your insurance company. Due to certain companies taking 4 months plus , we will not allow direct claims with certain insurance companies.
Please when you purchase Pet Insurance .. make sure you are aware of what you are purchasing !!
e.g. I insure my pet dog , age 2 , who unfortunately has a car accident and breaks a leg … You Think you are insured for £2500 excess £75
Option 1….Operation etc by Specalist is £2500 ….. excess £75
Option2 …………..as above ……………………………..excess £75 Plus 20% of claim =Extra £500
Option 3 Dog requires medicine for rest of life …. Some insurance companies only cover for 364 days after illness / accident
Option 4 Dog requires medicine for rest of life….. Some insurance companies will continue to pay , until £2500 is ‘used’ up , but extra excess yearly at policy renewal
Option 5 Dog requires medicine for rest of life…..Some insurance companies will pay £2500 per year , of policy for that condition , with a yearly excess
Ownership of Records
Case records including radiographs & similar documents are the property of the practice .
Copies of a summary of an animals records will be passed on request directly to another veterinary surgeon taking over a case.
Lydon Veterinary Centre Ltd was incorporated in January 2010, the Directors R.Lydon MRCVS, P.Lydon
